1. Open the Colitas app and sign in.
2. Open Settings (from the menu on the Home screen, or from your Account screen).
3. Tap Delete Account, read what will be deleted, and confirm.
4. Enter your password to confirm it is you.

You are signed out on every device straight away, and your account can no longer be used. The rest of your data is then removed automatically, usually within a few minutes.

• Clinic or shelter owners: a clinic or shelter is shared with its team, patients and adopters, so it is not deleted with your account. Delete it or transfer its ownership to someone else first. The app tells you if this applies to you.
• Store subscriptions: a subscription bought through the App Store or Google Play is billed by the store. Deleting your account does not cancel it: cancel it in your Apple or Google account settings.
• Forgot your password? Tap "Forgot your password?" on the sign-in screen to set a new one, or ask us by email (below).

If you cannot use the app, write to info@colitas.app from the email address of your Colitas account, with the subject "Delete my account". We may ask you to confirm the request is yours before we delete the account, and we reply when it is done, within 30 days.

• Your profile: name, username, email address, phone number, photo and settings.
• Your pets and their records.
• Your posts, comments, likes, follows, favorites and reviews, and the photos and videos you uploaded.
• Your own chats, your notifications and your search history.
• A vet profile you have, with its appointments and reviews. Appointments that have not happened yet are cancelled first, and the other side is told.
• Your sign-in sessions and the push notification tokens of your devices.

• Payment records (amount, date and what was paid for) are kept for accounting, tax and dispute purposes, as the law requires. Your name is removed from them.
• Messages you sent to a clinic or shelter stay in that organisation's conversation, as part of its records.
• Information we must keep by law, or need for fraud prevention, security or an open dispute, is kept only as long as that purpose requires.

Our Privacy Policy explains how long information is kept.

Write to info@colitas.app or use our contact page.